Frequently Asked Questions
Everything you need to know about your beauty journey with SUNSHINEMALL.
Are your beauty products cruelty-free?
Yes, at SUNSHINEMALL, we are committed to ethical beauty. All our featured brands and in-house products are 100% cruelty-free and never tested on animals.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website so you can monitor your package's progress in real-time.
What is your return policy for skincare items?
We offer a 30-day return policy for unused and unopened products. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or used.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also contact our beauty experts via live chat for a personalized consultation and recommendation.